Returns, Exchanges & Refund Policy
Exceptions to refunds will only be issued for missing or damaged items at the discretion of our Customer Support Team, in accordance with the following:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, please send your receipt or proof of purchase to email@example.com to request a return authorization.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The time frame for a refund to be fully processed can be around fourteen business days, but this can vary according to processing times with your bank or credit card company.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. Send us an email at email@example.com and send your item to: 3079 Harrison Avenue, South Lake Tahoe, CA, 96150, United States.
To return your product, you should mail your product to: 3079 Harrison Avenue, South Lake Tahoe, CA, 96150, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.